Privacy Policy

1 Overview

This Privacy Policy explains what information GameGalaxi collects from buyers and sellers, why we collect it, and how it's used, shared, and protected. By using GameGalaxi, you agree to the practices described here, alongside our Terms & Conditions.

2 Data We Collect

• Account data: email address, username, password (stored hashed), and profile details you provide.
• Order data: listings viewed and purchased, transaction history, order communications, and dispute records.
• Payment data: limited billing details needed to process payments and payouts (full card numbers are handled by our payment processors, not stored by us).
• Support data: messages sent through live chat or support tickets.
• Technical data: IP address, device and browser type, log data, and cookies used to secure and operate the platform.

3 KYC & Identity Data

KYC documents are used solely to verify identity, prevent fraud, and comply with applicable financial and anti-money-laundering regulations. Access to KYC data is restricted to authorized compliance and support personnel and, where required, our identity-verification processor.

4 How We Use Your Data

• To create and manage your account, and to process orders, payments, and payouts.
• To verify seller identity and prevent fraud, money laundering, and account abuse.
• To provide buyer/seller support and resolve disputes.
• To secure the platform, detect suspicious activity, and enforce our Rules for Buyers and Rules for Sellers.
• To send order updates, security alerts, and — where you've opted in — marketing communications.
• To comply with legal obligations, including tax and financial reporting where applicable.

5 Sharing With Third Parties

We do not sell your personal data. We share data only where necessary to operate the marketplace:

• Payment processors — to process payments, refunds, and seller payouts securely.
• Identity-verification providers — to perform KYC checks on sellers.
• The other party to a transaction — buyers and sellers see limited information about each other (such as username and delivery details) needed to complete an order.
• Service providers — hosting, analytics, email delivery, and fraud-prevention vendors acting on our behalf under confidentiality obligations.
• Authorities — where required by law, regulation, or valid legal process.

6 Payment Data

All payment methods offered on GameGalaxi are processed through secure, industry-standard (PCI-DSS compliant) payment providers. Sensitive payment details, such as full card numbers, are transmitted directly to these processors and are not stored on GameGalaxi's own servers.

7 Cookies & Tracking

We use cookies and similar technologies to keep you signed in, remember preferences (such as language and theme), and understand how the platform is used so we can improve it. You can control cookies through your browser settings, though some features may not work correctly if cookies are disabled.

8 Data Retention

We retain account, order, and KYC data for as long as your account is active and for a reasonable period afterward, as needed to resolve disputes, comply with legal and financial record-keeping obligations, and prevent fraud. You may request deletion of your data as described in Section 10, subject to these retention needs.

9 Security

We use technical and organizational measures — including encryption in transit, access controls, and secure payment processing — to protect your data. No system is completely secure, but we work to keep your information safe and to respond quickly to any incident.

10 Your Rights

Depending on your location, you may have the right to access, correct, export, or request deletion of your personal data, and to object to or restrict certain processing. To exercise these rights, contact us using the details in Section 13.

11 Children's Privacy

GameGalaxi is not intended for individuals under 18. We do not knowingly collect personal data from children. If we learn that we have, we will take steps to delete it.

12 Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last updated" date, and where appropriate, communicated to you directly.

13 Contact Us

Questions about this Privacy Policy or your data can be sent through Live Support or to our privacy team at [privacy@yourdomain.com].